How to place an order ?
Select the desired product and ADD TO CART. You can continue shopping, or EDIT BAG, then Proceed to Checkout.
How fast will my order be processed ?
We process all orders within 1-3 business days after the order is placed, and as soon as your payment is verified. Our delivery days will be on Wednesday, Friday, weekends, also during holidays.
If your order takes longer than the stated time, please email us at email@example.com
Can I cancel or change my order ?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel, please contact us immediately after placing your order at firstname.lastname@example.org . We cannot guarantee that we will be able to cancel or modify, but we will try our best to accommodate all requests.
What to do if a product is sold out ?
For products that are sold out, please find the ‘‘notify me when available’’ button on the product pages and add your e-mail address to the Waitlist. Once the product is back in stock, you will be notified via e-mail.
I received my order and an item was damaged.
If the product received is damaged, we can help. Please e-mail photos of the damaged products, a brief description of the damage, and the order number to email@example.com . We will follow-up with the next steps as soon as possible.
Some items from my package are missing. What should I do?
First, please check the package carefully.
In most cases, the items might still be in the box. Before you get worried that some items are missing from your parcel, make sure you have thoroughly checked the packing materials. In some cases, some items are shipped separately, and you would receive different tracking numbers if it is the case.
Second, contact us
If a product is missing, we can help. Please e-mail us photos of the damaged or missing products, and the box with the items received, a brief description of the situation to firstname.lastname@example.org . We will follow-up with next steps as soon as possible.
You can tell us about your missing item within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we cannot offer you a refund or reship.
How is my credit card information saved?
We do not store any of your credit card information on our website. We use Stripe Payments, a reputable and secure payment processor available, for processing all our online transactions.
What shipping options do you have?
All orders are shipped from Edmonton, CANADA.
My tracking number says my order is delivered, but I cannot find it.
If your package has not arrived on the desired delivery date, please contact the carrier to open an investigation. Once you have, please contact us at email@example.com . We will follow-up with you within 2-3 business days with updates and next steps. In addition, we recommend checking with your neighbors to see if they accidentally received your package. It can take up to two weeks to replace lost merchandise while we investigate with the courier. The Christian King team is not responsible for lost packages reported more than 3 weeks past the delivery date.
RETURNS & EXCHANGES
What is your return policy?
You can return your order within 14 days. If 14 days have gone by since you have received your purchase, unfortunately we cannot offer you a refund or exchange.
To be eligible for a return, the product must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Items like socks, beanies and water bottles cannot be returned.
How do I make a return?
To return your product, you should contact us at firstname.lastname@example.org , and we will assist you with your return. Please state the reason of your return in your email and your order number.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.
How do I make an exchange?
If you need to exchange a product, send us an email at email@example.com with your enquiry.
How do I get a refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Once you have received an email from us confirming your refund, please allow 2-7 business days for the money to reach your account.